Most visitors to A.Z. Fell’s bookshop in Soho would say they have some trouble in the store – they can’t find the owner or the book they would like, or the place doesn’t take cards. For a borrower taking up residence in the cozy shop, the problems that can arise are entirely different. Oscar isn’t prepared for his encounter with the very humanlike owner of the shop.
Then again, Aziraphale isn’t prepared for his encounter with this miniature visitor, either.